Refund policy
We have a 3-days return policy, which means you have 3 days after receiving your item to request a return.Â
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@oppo-aed.pk. Please note that returns will need to be sent to the following address: Site 46-C Ex Park View DHA Phase 8,Lahore
You can always contact us for any return question at support@oppo-aed.pk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@oppo-aed.pk.
Return and Refund Policy
1. Return Policy
- Â The product was purchased in the last 3 days.
- The product is in its original packaging (intact) and no seal is broken (unopened).
- The process of return and refund will be completed within a span of 7 to 10 working
- Reason for return has to be valid and return acceptance conditions (check on below)
- Delivery of wrong item
- Delivery of faulty Product
- Delivery of products with missing parts
2. Cancellation & Refund Due to Product Unavailability
- Delivery of the ordered items is subject to availability of the products at our warehouse/store. Site 46C Ex Park View DHA Phase 8, Lahore (OPPO Authorized Exclusive Distributor) authority may cancel any order within 25 working days if the stock of the ordered item(s) is temporarily unavailable.
- If the customer agrees to wait for the availability of the stock of the product (s), the order may remain in open/processing/hold status for a maximum of 30 days.
- After confirming any Order, if the order is cancelled by the customer and an online payment is already made by the customer against that order, Site 46C Ex Park View DHA Phase 8, Lahore (OPPO Authorized Exclusive Distributor) will charge an Online Gateway Transaction fee while disbursing the refund amount within 7 to 10 working days.
3. Return/Replacement Guarantee May Not Applyin Anyof The Following Conditions
- Damages due to misuse of the product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used or installed
- Products with tampered or missing serial / UPC numbers
- Any damage/defect which is not covered under the warranty policy
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
4. Damaged Items
- If you received a damaged product, please notify us immediately for assistance.
5. Sale Items
- Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
6. Shipping Charges
- Shipping charges incurred in connection with the return o f a product is non – refundable. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Site 46C Ex Park View DHA Phase 8, Lahore (OPPO Authorized Exclusive Distributor).
